1. Direct Contact & Inquiry Guidelines
When contacting our support desk, please provide the following details so we can investigate and resolve your inquiry as quickly as possible:
- Your Email: fatih.appstudio@gmail.com
- Device Model: e.g., iPhone 15 Pro, iPhone 14, etc.
- iOS Version: e.g., iOS 17.5 or iOS 18.0 (Found in iPhone Settings > General > About).
- App Version: Located at the bottom of the Settings screen in Between.
- Detailed Description: A short description of the issue or question you have.
2. Partner Pairing & Invite Codes
Between connects two partners using a secure, private 6-character invite code.
How to connect:
- The first partner downloads Between and opens the app to generate a 6-character invite code.
- Share the code with your partner via Messages, WhatsApp, or in person.
- The second partner downloads Between, taps "Join Partner", and inputs the 6-character code.
- Both accounts are immediately paired.
Troubleshooting Pairing:
- Code Expired or Not Found: Invite codes are valid for 7 days. If a code fails, have the first partner generate a fresh invite code.
- Already Paired: If one device shows it is already paired with an old profile, go to Settings > Unlink Partner to start a fresh pairing.
- Network Connection: Please verify that both devices have active Wi-Fi or Cellular data enabled when connecting.
3. Daily Question Ritual & Syncing
Between is designed with mutual answer sealing:
- Your answer is encrypted and sealed upon submission. You will never see your partner's answer until they have also completed their submission.
- Once both partners answer, the results unlock simultaneously, showing your match status and prediction accuracy.
- Time Zone: The daily midnight reset follows the time zone of the partner who created the couple pairing. If you move across time zones, the relationship clock can be updated in Settings.
4. Subscriptions & Restoring Purchases
All premium subscriptions and in-app purchases for Between are securely billed and managed through Apple's App Store using your Apple ID.
How to Restore Purchases:
If you reinstalled Between, upgraded your iPhone, or switched devices, you can easily restore an active subscription:
- Open Between on your iPhone.
- Go to Settings (gear icon).
- Tap Restore Purchases.
- Sign in with the Apple ID used to make the original purchase if prompted. Your subscription status will refresh immediately.
How to Manage or Cancel a Subscription:
Subscriptions renew automatically unless canceled at least 24 hours prior to the end of the current billing cycle. To modify or cancel your subscription:
- Open the Settings app on your iPhone.
- Tap your Apple ID / Name at the top.
- Tap Subscriptions.
- Find and select Between.
- Tap Cancel Subscription.
5. Push Notifications & Reminders
Notifications notify you when today's question is ready, when your partner has answered, and when your daily streak is at risk:
- To verify notifications are enabled, open your iPhone's Settings > Between > Notifications and ensure Allow Notifications is toggled on.
- You can adjust daily reminder hours inside the Between in-app Settings to align with your personal routine.
6. Account Deletion & Data Privacy
In compliance with Apple App Store Review Guidelines and global privacy laws (GDPR, CCPA):
- In-App Self-Service Deletion: You can permanently delete your account and all associated couple data at any time directly in the app. Go to Settings > Account > Delete Account and confirm.
- Immediate Effect: Upon confirmation, your authentication record, couple link, answered quizzes, streak history, and uploaded photos are permanently purged from our databases.
- Assisted Deletion: If you cannot access your device, email us from your registered account at fatih.appstudio@gmail.com with the subject "Account Deletion Request", and we will process it within 48 hours.
7. Apple In-App Purchase Refund Policy
As Between uses Apple's official In-App Purchase system, all financial transactions, payments, and billing refunds are handled exclusively by Apple Inc. Developers do not have access to your credit card or billing details.
To request a refund for an App Store purchase:
- Visit Apple's official portal: reportaproblem.apple.com.
- Sign in with the Apple ID used to purchase the subscription.
- Select "I'd like to..." and choose "Request a refund".
- Choose the reason for your refund request and select the Between transaction.
- Submit your request to Apple for review.